Metro Mechanical Services
INTRODUCING METRO MECHANICAL
Metro Mechanical is a business built on trust.
First and foremost, there is the trust between our customers and ourselves. This is something earned over many years by delivering a consistently high quality of service. When a hotel is flooding, an industrial site is in breach of EA regulations, or a major office building has persistent plumbing and drainage blockages, we are trusted to step in and solve our customers’ problems. Metro Mechanical’s customer retention record – over years and even decades – is something we are proud of.
Secondly, there is the trust we place in our frontline engineers. Our teams work long hours often in challenging conditions and under considerable pressure. We recognise that in order to deliver the results our clients demand, we need to ensure that our engineers are motivated, engaged and at the leading edge of technical competence. As well as offering competitive benefits, and providing continuous training and development, our teams’ engagement is also a question of leadership. Metro Mechanical’s managers and supervisors have an accumulation of technical knowledge across drainage, plumbing, pumps and civils, and won’t hesitate to lead from the front, responding to urgent calls in the middle of the night and getting stuck into a problematic job when required.
Thirdly, we realise that in the increasingly professionalised property and FM ecosystem, trust demands transparency. Openness and straightforwardness runs deep in Metro Mechanical’s culture – for over thirty years we have built a reputation on not cutting corners and auditing our own work. Today, we deploy a range of technologies to leverage this attribute of our business. We are embracing a host of new tools – from sophisticated reporting software, to powerful analytics engines and cutting-edge Internet-of-Things deployments – to provide a unique level of insight.